Delivery Information

Small packs of tea (up to 200g) and teaware, destined for most parts of the world, are despatched from the UK and will usually arrive within a few days. Larger packs and smaller packs to a few countries are despatched by courier directly from Nepal. Please be aware that these take around 8 days to arrive. All courier despatches are tracked and a tracking number will be provided to you as soon as we have it.

Shipping costs are generally as in the following table:

Region Order value Shipping cost
UK £10 or more FREE
less than £10 £2.70
EU £35 (around 45€) or more FREE
less than £35 (around 45€) £6.50 (around 9€)
North America £55 (around $88) or more FREE
less than £55 (around $88) £9.70 (around $15)
Rest of the World £75 (around US$112) or more FREE
less than £75 (around US$112) £17 (around 22€, US$25)

There are a few exceptions, for despatches to certain countries and, in some cases, particular zones. if this should apply to your order, an invoice will be emailed to you as soon as we know what the extra shipping charge would be. You then have the option of paying the invoice or cancelling your order. If you cancel your order as a result your money will be refunded within, at most, two working days.

Teas despatched from Nepal should not be subject to customs duty nor VAT on arrival in the EU, although it may sometimes be charged mistakenly and you would have to reclaim it. Items despatched from either the UK or Nepal may be subject to customs duties and/or sales taxes on arrival in other countries and such duties and taxes are the responsibility of the customer. We have absolutely no control over these nor can we arrange to have them paid in advance of delivery. If you want to know exactly what the rules are for your country, please consult the appropriate government web site or office.

From the UK, we usually use either Royal Mail or a small courier company, depending on destination and size of package. From Nepal, we usually use Aramex, who have proved to be the most reliable and economical from that country.